What is the warranty period of my guitar?
Most Jasmine guitars carry a Limited Lifetime Warranty. Models in our Studio Series (JS 141, JS241, JS341, JS441) carry a Limited 5 year warranty.
Who do I contact for warranty service for my guitar?
You need to contact your place of purchase with a copy of your sales receipt and request a warranty service evaluation. The dealer or service center should then contact Kaman Music and request a Return Authorization number.
What if my place of purchase is out of business or in another state?
Use our website's search engines to find a local Authorized Dealer or Service Center for your product. Then contact them with a copy of your sales receipt and request a warranty service evaluation.
How long does it take to get a warranty service evaluation?
The dealer or service center must contact Kaman Music for a Return Authorization (RMA) number and shipping instructions. As a consumer, you are responsible for shipping charges to return the product to Kaman Music. Once in the possession of Kaman Music Corp, the evaluation normally takes 2-3 days.
What happens after the evaluation?
Kaman Music determines if the product is repairable and will repair it under the terms of the warranty policy for that product. The product will be returned to the dealer or service center, prepaid.
What if my guitar is not repairable?
Kaman Music will replace the item with another one of equal value. In the case of a discontinued model, Kaman Music will replace the item with another of equal or more value.
Is my warranty transferable?
No, all Kaman Music warranty policies are valid only to the original purchaser with a warranty card on file or a copy of the original sales receipt as proof of purchase.
How can I get parts for my guitar?
Contact your place of purchase to order parts. You need to provide the model and serial number of the product and a copy of your sales receipt if the part is under warranty.
What does a Limited Lifetime Warranty Policy really mean?
Our Limited Lifetime warranty policy means that for the first 2 years you own the product, Kaman Music will cover all parts and labor for anything deemed defective. After that initial 2 year period, Kaman will cover the parts for anything deemed defective as long as you own the product, but now the consumer is responsible for any labor charges incurred in the repair.
Please Note: All electronics, machine heads and strings are not covered under warranty.
How much is my guitar worth?
Neither Kaman Music or Takamine Guitars deal in used instruments, therefore we cannot answer questions about the value of your instrument. Your best source is your local authorized Takamine dealer who is knowledgeable about our products and your local market area, or more information may be found on the web that specialize in guitar valuations.
How do I find out information about my older Jasmine guitar?
Please refer to our Discontinued Models Specifications Chart, by clicking here.
Guitar Care & Maintenance
Here are the basics on keeping your guitar in tip-top shape. The four most important things you need to do for your guitar:
1. Keep it clean
2. Keep it comfortable
3. Don't hurt it
4. Play the heck out of it
Keep it clean:
There are many fine cleaning products available for your guitar at your local music store. Invest in a good polish and a couple of lint-free polishing rags.
- Wipe the strings down with a dry cloth after playing. Use guitar polish sparingly on the rest of the guitar.
- If the strings are dead or discolored, change them. We use D'Addario EXP16s from the factory. We use 4444 Adamas for nylon string models and EXP26 for our 12-string models. For routine changes, change strings one at a time. This will put less stress on the truss rod.
- On satin finishes, the wood will take on a nice patina (shine) over time. Again, use your polish sparingly!
- Use lemon oil or a "conditioner" on the fingerboard and bridge a couple of times a year, or if the wood looks dry. You'll need to take off all of the strings to do this.
Keep it comfortable:
Generally, if you are comfortable, your guitar will be comfortable. Try to keep the temperature moderate and keep the guitar between 40-60% humidity. Use a humidifier in the case or room if:
- You frequently run the heat or air conditioner.
- You are in the mountains or desert.
- You aren't sure.
- If you live by the shore, or on a boat you probably don't need a humidifier. A desiccant (silicon pack) in the case may be needed.
Don't hurt it:
- Do not shock your guitar or subject it to extremes! If you are out in the snow, and enter a warm house or club, do not open the case until the guitar inside has come up to temperature.
- Do not leave your guitar in the trunk of your car! (That will kill your guitar and you will be very sad!)
- Make sure you have the proper case. When you close the lid, be sure to latch it! Carry the case with the lid towards you. Backwards down the stairs and forward going up.
- If you don't know what you are doing with the truss rod, don't goof with it. Get to know a good guitar tech.
- Don't tune it above pitch. The A string should be 110 HZ or cycles per second. Electronic tuners are inexpensive and reliable.
- If traveling by plane, be very careful. Loosen all the strings on your guitar and use the best fitting, best constructed case you can find.
Play the heck out of it:
Not only will you feel good and get a rush from playing your guitar, but the more you play will help the solid woods to develop tone. This also helps to keep you in touch with your guitar, should it need maintenance.
On occasion, your guitar will require service. This might include a truss rod adjustment and set up. If you play a lot, you will eventually need your frets dressed or maybe a new saddle or nut.
©
2003 Kaman Music Corp.
All Rights Reserved
As part of our commitment to improve design and quality of our instruments, Jasmine Guitars
reserves the right to change pricing and specifications without notice.
Terms of Use | Privacy Policy
All Rights Reserved
As part of our commitment to improve design and quality of our instruments, Jasmine Guitars
reserves the right to change pricing and specifications without notice.
Terms of Use | Privacy Policy